Delivery Policy

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DELIVERY POLICY


SECTION 1 - OVERVIEW

Standard delivery days:

– Monday to Sunday

Non standard delivery days:

– Valentine's Day
– Mother's Day

Please be aware that delivery is not1 available on the following days:

– Public Holiday
– Good Friday
– Easter Sunday
– Christmas Day

Please ensure the delivery details you provide at checkout are correct and someone is available to collect the items.
There will be an additional charge for re-delivery if the delivery address provided is:

– incorrect, incomplete, or inaccessible
– unattended and

– the order includes an alcoholic item2
– the order cannot be securely left
– the order will be subjected to extreme weather

_______________ 1 Orders specified for delivery on these days will be delivered on the following standard delivery day. 2 Orders containing alcohol cannot be left unattended or received by any person under the age of 18.

SECTION 2 - SAME DAY DELIVERY

Same day delivery is only available on standard delivery days.

Orders must be received by 10am to receive1 same day delivery, although orders received after 10am may be delivered the same day.
If same day delivery is not possible then orders will be delivered on the following standard delivery day.
Please ensure you are contactable on the delivery day, either on the contact phone number or email address you provide during checkout.
_______________ 1 Same day delivery cannot be guaranteed when required stock is unavailable. We will contact you if stock is unavailable on the same day and offer equivalent or better alternatives if available.


SECTION 3 - SUNDAY DELIVERY

Sunday delivery is only available for orders received no later than 48 hours prior to the specified date.
Please ensure you are contactable on the delivery day either on the contact phone number or email address you provide during checkout.


SECTION 4 - VALENTINE'S DAY DELIVERY

Valentine's Day delivery is only available for orders received no later than 48 hours prior to the relevant date and includes a surcharge.
Please ensure you are contactable on the delivery day either on the contact phone number or email address you provide during checkout.


SECTION 5 - MOTHER'S DAY DELIVERY

Mother's Day delivery is only available for orders received no later than 48 hours prior to the relevant date and includes a surcharge.
Please ensure you are contactable on the delivery day either on the contact phone number or email address you provide during checkout.


SECTION 6 - THIRD-PARTY SERVICES

We may, at our sole discretion, use third-party providers to deliver orders under the terms and conditions stated within this policy.

SECTION 7 - CHANGES TO THIS POLICY

We reserve the right, at our sole discretion, to update, change or replace any part of this policy by posting updates and changes to our website.
It is your responsibility to periodically check our website for changes and you can review the most current version of this policy at any time at this page.
Your continued use of our delivery service following the posting of any changes to this policy constitutes acceptance of those changes.